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Customer Support

Welcome to a world of effortless assistance and support tailored for you. Our customer-centric approach ensures a seamless experience whether you're opting for swift same-day delivery or the convenience of self-pickup. Our dedicated customer support operates 24x7, putting your needs first and providing solutions whenever you require them. Your satisfaction is our priority, and we're here to enhance your journey with us. Embrace the flexibility, convenience, and reliability that define our commitment to serving you.

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Frequently Asked Questions

  • What is Shara Store and St Neots Food & Wine?
    Shara Store is our online delivery service, associated with the family-owned retail shop St Neots Food & Wine, established in 2015 at 36 Huntingdon St, Saint Neots PE19 1BB.
  • What are the business hours of St Neots Food & Wine?
    The store operates from 08:00 to 22:00 Monday to Friday, 09:00 to 22:00 on Saturdays, and 10:00 to 22:00 on Sundays.
  • What are the delivery hours for Shara Store?
    Deliveries are made between 18:00 and 22:00 from Monday to Friday, and between 16:00 and 22:00 on Saturdays and Sundays.
  • What payment methods do you accept?
    We accept credit/debit cards, cash on delivery, and card payments upon delivery.
  • Is self-pickup available?
    Yes, self-pickup is available and comes with no delivery fee, regardless of the distance.
  • Do you require age verification for alcohol and tobacco products?
    Yes, we require age verification (18+) upon delivery for alcohol and tobacco products.
  • What are your delivery charges?
    Delivery fees vary based on distance and order amount.
  • How long does delivery take?
    Delivery times range from instant (15 - 30 min) for orders within 5Km, 30 - 45 min for orders within 5Km - 10Km to 45 - 60 min for orders within 10Km - 15Km.
  • Do you offer live tracking for orders?
    We currently don't provide live tracking, but we keep you updated via email. You'll also receive a call when your order is out for delivery.
  • Is there a minimum order amount for free delivery?
    Yes, free delivery is available for orders that meet the minimum order amount.
  • Can I cancel my order?
    Orders can be canceled before they are dispatched for delivery.
  • Can I modify my order after placing it?
    Yes, you can modify your order by contacting our customer support. An updated invoice will be sent, and any additional payment can be made online or in person.
  • Can I place an order anytime?
    Yes, you can place orders 24X7 through our online store, but delivery is available during our specified delivery hours.
  • How do I pay for my order?
    You can pay using credit/debit cards, cash on delivery, or card payments upon delivery.
  • Is there a minimum order amount for delivery?
    Yes, there's a minimum order amount for each delivery distance. Check our delivery charges in Delivery FAQs for details.
  • Can I pay for the delivery in cash?
    Yes, you can pay in cash upon order delivery.
  • Do you offer instant delivery for all orders?
    Instant delivery is available for orders within a 5Km radius. Longer distances will result in longer delivery times.
  • What products do you offer for delivery?
    We offer a range of alcohol, soft drinks, groceries, and tobacco products for delivery.
  • Is age verification required for all alcohol and tobacco products?
    Yes, age verification is required for all alcohol and tobacco products upon delivery.
  • Where is St Neots Food & Wine located?
    Our store is located at 36 Huntingdon St, Saint Neots PE19 1BB, United Kingdom.
  • What are the store's business hours?
    Please refer to the business hours mentioned in General FAQs for more information.
  • Is delivery available beyond 15Km from the store?
    For deliveries over 15Km, please contact customer support for delivery assistance.
  • Is self-pickup available to all customers?
    Yes, self-pickup is available to all customers regardless of delivery distance.
  • Can I pay using multiple payment methods?
    Yes, you can use credit/debit cards, cash, or card payments upon delivery for your order.
  • What documents are acceptable for age verification?
    A valid ID that confirms you are 18 years or older will be required for age verification upon delivery.
  • Will I receive updates on order processing?
    Yes, you'll receive order processing updates through email. Additionally, a call will be made when your order is ready for delivery.
  • Is there a loyalty program or membership available?
    Currently, we do not offer a loyalty program or membership, but we might consider it in the future.
  • How are discounts or promotions offered?
    Discounts and promotions are typically based on celebrations, festivals, and seasonal holidays.
  • How can I contact customer support?
    You can reach us via online chat during our delivery hours, or offline through email at info@sharastore.co.uk, phone at +44 7307 368259, or by submitting a query.
  • What if I face an issue with my order or delivery?
    In case of any issues, contact us through the methods mentioned above, and we'll work to resolve the matter as quickly as possible.
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